Privacy Policy

Effective Date: May 29, 2025

At Renewed Life Center, your privacy and the security of your personal information are of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website or engage with our services.

1. Information We Collect

a. Personal Information
When you fill out forms such as “Leave a request,” contact us, or subscribe to updates, we may collect:

• Full name
• Email address
• Phone number
• Address (if provided)
• Medical history or treatment-related details (only if voluntarily submitted)

b. Non-Personal Information
We also collect certain non-personal data through cookies and analytics tools:

• Browser type and version
• Device type
• IP address
• Pages visited and time spent on the site
• Referring website

2. How We Use Your Information

• Provide and personalize our rehabilitation and mental health services
• Respond to inquiries and service requests
• Facilitate communication between you and our staff
• Improve website functionality and user experience
• Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

• With trusted partners who assist in operating our website or providing our services (all under confidentiality agreements)
• When required by law, court order, or government request
• In case of emergencies to protect the vital interests of individuals

4. Data Security

We implement a variety of security measures to protect your personal information, including:

• Encrypted data transmission via SSL
• Secure storage solutions
• Limited access to personal data by authorized personnel only

Despite our efforts, no system is completely secure. We cannot guarantee the absolute security of your information.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at: info@renewedlifecenter.co.za

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us understand user behavior and improve our services. You may disable cookies in your browser settings, but some site features may not function properly.

7. Third-Party Links

Our website may contain links to external sites such as Cape Town attractions or medical resources. We are not responsible for the privacy practices or content of these third-party sites.

8. Children’s Privacy

Our website and services are intended for individuals 18 years and older. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. When changes are made, the revised policy will be posted on this page with the updated effective date. We encourage you to review it periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Renewed Life Center
Email: info@renewedlifecenter.co.za
Phone: +27 79 880 0045
Address: Cape Town, South Africa